Terms & Conditions.

Service Overview

Nexeroa Sentinel is a security operations platform that provides automated guard welfare checks, SMS notifications, supervisor escalation alerts, and operational monitoring tools for security companies and related organizations.

SMS Communications

Users may receive SMS communications related to guard welfare checks, shift operations, emergency alerts, and supervisor notifications. Message frequency varies based on shift schedules, company settings, assigned duties, and operational activity. Message and data rates may apply.

Users may reply STOP to opt out of SMS communications when supported by the messaging workflow. Opting out may affect the ability to receive welfare check messages, emergency alerts, supervisor notifications, or other operational messages.

Customer Responsibilities

Customers are responsible for maintaining accurate employee, guard, supervisor, site, shift, and contact information. Customers are also responsible for obtaining appropriate employee consent where required and for using Nexeroa Sentinel lawfully and in accordance with applicable employment, privacy, communications, and security regulations.

Operational Use

Nexeroa Sentinel is intended to support guard accountability and supervisor awareness. Customers are responsible for maintaining their own security policies, emergency response procedures, staffing decisions, and supervisory practices.

Limitations

Nexeroa is not responsible for carrier delays, mobile network failures, device failures, incorrect contact information, unavailable wireless service, internet outages, third-party service interruptions, or circumstances beyond its reasonable control. SMS delivery and call completion may depend on mobile carriers, user devices, and network availability.

Contact Nexeroa

Questions about these Terms and Conditions or Nexeroa Sentinel can be directed to Nexeroa through nexeroa.com or by email at admin@nexeroa.com.